SHIPPING & RETURNS - CITIZEN NOMADE

Shipping

All orders placed before 12:00 p.m. AEST time are sent the same day.

Purchases made on weekends and public holidays will be processed on the next business day.

We endeavour to process all other orders within these time frames, however during busy sale periods or after a collection launch processing may take a little longer.

You will be notified of any shipping delay by email.

Within Australia

Delivery to regional areas takes 2-3 business days.

Australian orders over $250 receive free shipping.

Once your parcel has been dispatched you will receive an update regarding the progress of your delivery.

International Orders

All international orders are sent via DHL.

Standard International orders are sent via DHL Global Mail and delivery takes 10-25 business days from the time of shipment, depending on your location.

International Shipping on orders under $150AUD is a flat rate of $25AUD

Standard International shipping is free on all orders over $150AUD

Standard International deliveries will be transferred from DHL to your local postal service upon arrival in the destination country.

Express International orders are sent via DHL Express and delivery takes 3-5 business days from the time of shipment, depending on your location.

Express International shipping is charged at a flat rate of $25 AUD.

All Express International orders require a signature on delivery.

If you are not at home to receive your delivery a delivery attempt notice will be left and your order will be left at your local post office for collection. You will need photo identification to pick up your parcel.

CURRENCY, TAXES AND DUTY

Please note that all payments made on this site are in Australian Dollars.

For orders being shipped within Australia, prices are inclusive of GST.

International customers are responsible for any local taxes and duties. Express International orders are more likely to attract Customs and Duty charges while Standard International is delivered through the post system and generally avoids these charges. We do not accept returns due to the recipient being charged customs fees or duties.

We are legally required to declare the total value paid on international shipments and must include an invoice with all international orders.

CUSTOMER SERVICE

For all online customer service and order enquiries, either email us at store@citizennomade.com or call us on 02 5629 7061 between 8:30 a.m. to 4:30 p.m.Monday to Friday (AEST).

SUBMITTING A RETURN

Click Here to Submit a Return

Please be ensure to read below before submitting your return.

RETURNS POLICY FOR PURCHASES MADE ONLINE

We want you to love your online purchase from Arnhem. If for any reason you are unsatisfied you may return or exchange the item/s you’ve purchased.

Returns or exchanges are accepted within 30 days from the date of purchase for full-price items and 14 days for SALE items. We do not offer refunds on SALE items we can offer credit notes or exchanges only. Items received outside this period may not be accepted.

Items must be in original condition and must not have been worn, altered or washed. All tags and packaging must remain in place. We suggest that all items should be tried on as soon as they are received to ensure you are able to return items within our returns timeframe.

All returns should be sent via registered post. Returned items lost in the post are not the responsibility of Arnhem Clothing.

Please ensure you include your Order Number with your return, this number can be found in your Order Confirmation email.

Please send all returns to:

Arnhem Clothing
10/4 Banksia Drive, Byron Bay
NSW 2481
Australia

RETURNS POLICY FOR PURCHASES IN OUR RETAIL STORE

For any purchases made in our Byron Bay Boutique, Unfortunately, we don’t offer refunds for change of mind. However, we do offer an exchange or a store/online credit for returns within 30 days of purchase. Returned items must still be in the same condition as purchased with original tags still in place and proof of purchase must be presented.

SWIMWEAR & INTIMATES

For hygiene reasons we are unable to accept returns of underwear and swimwear bottoms unless they are unworn with all hygiene stickers in place.

SHOES

Please try on shoes on soft surfaces before they are worn generally. We cannot accept shoes returned with sole markings or scratches. The box must be returned with the shoes.

GIFT VOUCHERS

Gift Vouchers are non-refundable and are valid for three years from the date of issue.

RETURNS PROCESSING

Once the items have been received they will undergo a quality review and once cleared, you will either receive your new item (for exchanges) or a refund of purchase price (excluding original shipping cost) via the payment method used during your purchase. We endeavour to process refunds as soon as they are approved but please allow 5 working days for returns to be processed. You will receive an email notification on the status of your refund or exchange once processed.

We do not refund shipping charges unless your items are faulty. Exchanges will be resent at your cost. Arnhem is not liable for the loss of garments being returned and we recommend using a traceable delivery method and taking note of your tracking number.